Future Work Design

This project conducted a study into the effects of remote working on council staff and was led by East Riding of Yorkshire Council in partnership with Hull City Council, North […]

An illustration of a businesswoman reviewing a report

VCS and Council Data Exchange

Led by Central Bedfordshire Council and the London Borough of Camden, with support from LOTI, the project have used their funding to discover, prototype and test a solution to data […]

The website homepage for the Data Exchange with the VCS

Community Engagement Playbook

This discovery project, led by South Gloucestershire Council and Royal Borough of Kingston Upon Thames, aimed to develop a ‘playbook’ that includes systems and tools that councils can use for […]

A screenshot of the Community Engagement Playbook prototype

Children’s Social Care Demand

This C-19 Challenge project has developed a model to anticipate the forthcoming wave of demand to help vulnerable children and families emerge from the constraints of lockdown. Previously led by […]

The Demand Modelling Tool project's multi-layered development approach

Open Referral (Beta) – formerly Open Community

Each council manages their own directory of community services, which is used to signpost residents to the organisations and public agencies that provide the local support they are looking for. […]

open referral uk logo

LocalGov Drupal (Alpha)

In this alpha phase the LocalGov Drupal team tested assumptions gathered through their discovery work. They improved their understanding of how councils can share drupal code in order to design […]

The LocalGov Drupal alpha project mission sticker

Reducing Invalid Planning Applications (Beta)

Lambeth Council are leading on a project to design a system that reduces the number of invalid application submissions. They also hope to make the current system more transparent and […]

A laptop and mobile phone with the words 'Apply for planning permission' on the screen

Back Office Planning System (Beta)

This project, led by Southwark Council, builds on previously completed discovery and alpha work. It aimed to produce a working version of a Back-office Planning System (BOPS) for local authorities […]

A screenshot of the BOPS project tool, featuring an example application

Housing Repairs (Technical Alpha)

The project led by Lincoln City Council builds on previously completed discovery and alpha work. The project has a strong focus on engaging the private sector, and aims to prove […]

The Repairs Online technical alpha show and tell presentation on a laptop screen

Digital Site Notices

This project, led by Camden Council, is formerly known as Digital Placed Based Engagement. It focusses on producing a working digital planning notice that allows users to access planning notices […]

The Town Planning Digital Community twitter profile

How Busy is Toon

This project, led by Newcastle City Council, used data to support a safe return to the high street. They have built a website to share data to help people make […]

The howbusyistoon.com website homepage

‘Tell us once’ move in process

This discovery project explored the best way of allowing people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council […]

The Tell Us Once project team at work

Visualising failure in waste services

This alpha aimed to create data visualisation for the failure demand to inform targeted resources to address the problem by either education, enforcement or resolving locality problems such as poor […]

The Visualising Waste project team at work

Reducing care calls to improve customer satisfaction

This discovery aimed to investigate how new technologies like Amazon’s Alexa and chatbots have the potential to reduce the need for expensive face-to-face visits. The hypothesis for this project was […]

The Care Calls project team at work

GOV.UK Pay as a viable alternative e-payment provider

This discovery aimed to explore how local authorities can make integration with GOV.UK Pay easier and reusable for everyone in local government. The GOV.UK Pay contract model is financially beneficial for local authorities however, […]

Providing registrations data to housing services

Following on from a successful discovery, this collaborative alpha project explores possible use cases for registrations data across local public housing services. The project aims to prove that providing deaths […]