This alpha aimed to create data visualisation for the failure demand to inform targeted resources to address the problem by either education, enforcement or resolving locality problems such as poor parking. The aim was to develop a minimum viable product of a waste dashboard and intelligence function which is available to improve operational management, identify root causes for failure demand to inform service improvement.
Missed bin reports are a problem to all local authorities that have responsibility for them, and result in increased customer contact through multiple channels. Understanding the true picture is difficult and makes informative action complex.
The dashboard will analyse missed collection by round, ward, collection type and identify repeat offenders of contaminated waste or of additional side-waste to drive education and enforcement activity, improve customer satisfaction and enable service efficiency across the wider organisation.