Accessibility statement for

This accessibility statement applies to the website

This website is run by the Local Digital, part of the Department for Levelling Up, Housing and Communities. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some images may be missing alternative text
  • the header does not contain certain required menu items


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Local Digital is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Audio Description (Prerecorded) (WCAG 2.1 success criterion 1.2.5): Audio descriptions are not provided for all prerecorded video content in synchronised media.

Interactive tools and transactions (WCAG 2.1 success criterion 1.3.5): Some of our interactive forms have elements that may be difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag or have multiple ‘label’ tags. Accessible versions will be made available and users may request alternative formats by emailing

We are currently working with an external supplier to fix the issues listed above.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents: Some pages have uploaded files in PDF or Word formats. Older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are working with an external supplier to continually audit and take steps to improve inaccessible areas of the website.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 August 2023.

This website was last tested on 2 December 2021. The test was carried out by an external auditor.