This discovery project, led by South Gloucestershire Council and Royal Borough of Kingston Upon Thames, aimed to develop a ‘playbook’ that includes systems and tools that councils can use for various forms of public engagement.
Throughout COVID-19 local authorities have needed to find new and different ways to interact, consult and engage with citizens. The discovery explored how a playbook could capture and share these new practices so that local authorities can learn from each other.
The focus of this discovery was to:
- Define the user needs councils have around community engagement that the playbook would address
- Identify the local constraints that councils face when engaging with communities, and use these insights to build a taxonomy and case study structure
- Create and test a prototype based on user insights to develop something tangible as a final output
The project utilised work that is ongoing in all of the partner organisations and work that has previously been undertaken by LOTI, coupled with citizen user research.