The discovery project aimed to identify a digital solution for new and renewal taxi licensing applications. They have explored how a potential solution can be scaled rapidly at low cost to other licensing authorities, reducing cost and processing time, whilst enhancing the customer experience and public safety.
Licensing in the taxi trade is a key statutory responsibility of local government. Gateshead Council and their bid partners find that delivering license services is time-consuming for users and staff, often involving paper applications and repeated visits to council premises. Underpinning the taxi licensing service is the need to ensure public safety. The discovery project has explored digital solutions to improve public safety, through quicker decision making or information sharing with other authorities.