The project led by Lincoln City Council builds on previously completed discovery and alpha work. The project has a strong focus on engaging the private sector, and aims to prove the need and feasibility for a common online repair reporting tool.
Working with South Kesteven Council, the London Borough of Southwark and The Royal Borough of Greenwich the project explores housing management systems in use across local government with a view to understanding how the current repairs service works in the back office.
The project aims to explore:
- Potential scope of a Beta phase
- Understanding the user journey
- Prioritise repair types
- Supplier engagement
- Understand existing systems and possible integrations
- Costs of any potential solution
- Cross-council engagement
- Capability and capacity within councils
The project followed Agile delivery principles, incorporating user research and service design into its activities. Working in the open, the project hosted fortnightly show and tells to update on progress and share findings. You can find the show and tell recordings and sprint notes on the project website.