The City of Lincoln Council are leading on this collaborative project, which aims to build a new application form for social housing residents to report their repairs. The project also looks to produce a common API that will enable user facing applications to integrate with appointment scheduling software.
For the next stage of work, the project proposes 3 phases to:
- Build the user interface with a single scheduling supplier at one council. It will use a subset of repair types based on the common service pattern defined within Alpha.
- Prove that the tool can be replicated, using an appointment scheduling system where possible.
- Develop a common API that will integrate with alternative scheduling suppliers. It will also consider future development to housing management systems using a common API layer.
Project presentation at Digital Leaders week 2021