Department for Levelling Up, Housing and Communities
Laying the foundations for better local public services
This discovery aimed to investigate how new technologies like Amazon’s Alexa and chatbots have the potential to reduce the need for expensive face-to-face visits.
The hypothesis for this project was that a small reduction (between 15% – 20%) in the six million hours of Home Support calls could generate savings.
All Local Digital Fund discovery projects were asked to provide the following information at completion:
In April 2019, the project team submitted the following documents:If you cannot access these documents, please contact the Local Digital team to receive them in an alternative format.
Alternative ways to view the outputs:
We’re currently working on making all of our content accessible. If you cannot access these documents, please contact the Local Digital team to receive them in an alternative format.
‘Reducing care calls to improve customer satisfaction’ discovery receives £69,300 from the Local Digital Fund.
‘Reducing care calls to improve customer satisfaction’ discovery delivers project outputs which are published on the Local Digital website.
Each project was assessed using these lenses by the Local Digital Collaboration Unit. We have provided feedback directly to the project teams and this is a summary of what we shared with them.
It aims to be constructive for both the project team and any other organisation wishing to learn about the project or make use of the work done.
