This project, led by the Royal Borough of Kingston Upon Thames, will investigate the automation of the social care triage, assessment and prescription process. This is to reduce manual and outsourced processes that can be inconsistent, slow and prone to error. By improving automation, the data will become machine readable and allow for easier analysis and transfer between organisations.
There is no automated way of understanding a user’s situation in order to determine their care needs and appropriate care prescriptions.
This discovery will investigate these hypotheses:
- we believe a user’s situation and needs are consistent across all local authorities and can be codified, allowing faster care assessment
- we believe care prescriptions are based on locally commissioned services so must be flexible
The users have been identified and the project will explore these potential benefits:
- benefits for the care recipient: faster care delivery so their situation doesn’t deteriorate and create more complex/costly care needs, a more adaptable service as needs change, and increased ownership of their care
- benefits for staff: reduced assessment effort, increased consistency, and reduced incorrectly-routed requests
- benefits for social care commissioners: person-level demand modelling and improved feedback on prescription success
This bid is part of a group that together cover the social care user journey. The other bids we funded are: User journeys into adult social care (ASC)