Councils are facing a huge demand for adult care services (ASC) due to an ageing population and changes to the Care Act.
Led by the London Borough of Redbridge, this project will identify opportunities to deliver more preventative interventions and effective triaging. The objective is to keep residents healthier, maintain their independence and remain at home for longer.
This discovery will map user journeys into adult care, ultimately helping residents seeking care and local authority staff tasked with meeting this need through:
- informing a clear user journey for residents to get the right help at the right time
- reducing demand on front line staff through more opportunities for residents to self serve
- shifting resources to preventative care, keeping residents healthier and at home longer
This will aim to address universal issues council face, including:
- limited council resources
- ineffective triaging and signposting
- an ageing population – Redbridge expects to see 27% more over 65-year-olds by 2030
- changes to the Care Act, with expected increase in demand due to increased eligibility and the need to reassess existing clients
This project will lay the foundations for improved service delivery, empower residents to take charge of their care, make efficient use of resources and enable councils to provide a truly digital service.