London Borough of Hackney

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

Leeds City Council

Web site and service design is a resource intensive and costly exercise across local authorities. Many authorities lack resources to do the work in house, relying on third party suppliers […]

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

London Borough of Tower Hamlets

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We […]

Sunderland City Council

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]

London Borough of Southwark

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England […]

North East Lincolnshire Council

Problem Statement Our problem is how we better automate communication & contribute to the reduction in missed appointments & request feedback. Our discovery looked at the problems & challenges for […]

Basildon Borough Council

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the […]

Surrey County Council

Problem: councils struggle to implement modern APIs for local address lookup which resolve unique property reference numbers (UPRNs), so where digital services are developed by or in collaboration with third […]

North East Lincolnshire Council

LAs should use GDS GaaP products; GOV.UK Pay has processed >£93m, yet LA adoption is slow to adopt with concerns about if GOV.UK Pay can be their sole e-payment system. […]

Suffolk County Council

Suffolk County Council and our partners need to safeguard front line services by ensuring that we execute back office work in the most effective and efficient way possible.   We want […]

London Borough Of Barking and Dagenham

Many councils across the UK are finding that “inclusive growth” is a key philosophy for building better and more resilient communities. It is also widely understood that societal inequalities will […]

Sheffield City Council

Problem Statement Evidence and agreement exists about the benefits and opportunities to be gained from sharing data between public sector organisations. NESTA, INVOLVE and others have completed work tackling the […]

Hinckley and Bosworth Borough Council

Working in partnership, all authorities have investigated options available and explored the benefits of adopting new approach for communication technologies, together with utilising the benefits of a partnership approach to […]

London Borough of Hackney

As signatories to the Local Digital Declaration we want to break our dependence on inflexible and expensive technology that doesn’t join up. This means using modular building blocks for IT, […]