Local government as a platform

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

Web site and service design is a resource intensive and costly exercise across local authorities. Many authorities lack resources to do the work in house, relying on third party suppliers […]

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We […]

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England […]

Problem Statement Our problem is how we better automate communication & contribute to the reduction in missed appointments & request feedback. Our discovery looked at the problems & challenges for […]

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the […]

Problem: councils struggle to implement modern APIs for local address lookup which resolve unique property reference numbers (UPRNs), so where digital services are developed by or in collaboration with third […]