Change of address

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]

Citizens move home between different local authorities and as part of this process they are required to inform each local authority involved of changes required to the services they and […]

Problem: councils struggle to implement modern APIs for local address lookup which resolve unique property reference numbers (UPRNs), so where digital services are developed by or in collaboration with third […]

Working in partnership, all authorities have investigated options available and explored the benefits of adopting new approach for communication technologies, together with utilising the benefits of a partnership approach to […]