Government, citizens and rights

Residents often struggle to find the information they need due to website design. This project seeks to explore how access can be simplified to make the experience more human, avoiding […]

A recent Select Committee report concluded that “the Government does not understand citizen’s views on how their data should be used” (https://bit.ly/2k2U1P0). This knowledge gap problem exists at national, regional […]

During the ideation stage of the discovery process, we formed the following statements:   Key questions/hypotheses:   How might we improve the security of data, to limit the risk of […]

Stevenage Borough Council and East Herts District Council run  shared ICT and Revenue and benefits partnership. At present many processes and information transfers within both organisations are a manual process.  […]

The alpha stage of the project will be the development of a digital planning tool (the Tool) which will be a live functional prototype based on Gateshead Council data to […]

Building on some of the successes of our previous Alpha phase project we plan to further develop our prototype Digital Data Protection Impact Assessment tool using the evidence base provided […]

One of the key unmet needs across local authorities discovered in the alpha project was the ‘10,000ft problem’ – a way to give FOI teams a means of assessing their […]

During our previous project looking into better case management of FOI and SAR requests, we were approached by the MOJ about an open source correspondence tool that they developed and […]

All local authorities need to manage their finances through income management (IM) and reconciliation processes: matching expected income against actual income allocating actual income to paying users’ accounts (for example, […]

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

Web site and service design is a resource intensive and costly exercise across local authorities. Many authorities lack resources to do the work in house, relying on third party suppliers […]

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

North of Tyne Councils have been struggling with the challenging process of FOI management. There is a considerable amount of manual work and paper processes involved which puts an added […]

We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of […]

The purpose of this project is to develop a repeatable methodology to build use cases to support the release of open data. The current method of releasing data, to meet […]

The ability to use data better has benefits for councils, their public sector partners, and citizens. However, as local government strives to make better use of data assets, issues of […]

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We […]

Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that […]

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]