Discovery

This discovery explored user research in local government and whether its results can be used by other councils. User research is an important piece of work to inform decision making […]

Every council in the country is required to process Revenue and Benefits data, either in-house or using an outsourced model. This discovery explores if there’s a need to build a […]

Before this discovery began, Brighton and Croydon Councils had already successfully managed to share code to help them develop their Drupal-based websites. They joined up with Bracknell Forest and Oxford […]

This discovery aimed to define a common service pattern for housing repairs and understand barriers to adoption of digital repairs services. The project also explored which service elements are best […]

This discovery aimed to understand how a cross-authority solution, potentially providing back-end case management, transactional functions and a database, could unlock wider transformation of the planning system. Planning services are […]

Early Help (EH) services support families with issues including domestic violence, substance misuse, mental health problems, poverty, family issues and others. EH services act before problems escalate and builds good […]

This discovery has explored the feasibility of adopting or developing a common, open source platform for local government to use to develop chatbot/AI solutions. Local authorities face a variety of […]

Following on from the ‘GOV.UK Pay as a viable alternative e-payment provider’ project, this discovery explores income management and e-payment system landscape in local government. The aim of this project […]