Digital Waste Service


  1. Timeline

This project, led by Rugby Borough Council, will develop a new and flexible digital waste service that integrates front end resident user requests with back office delivery functions.

More information, including outputs and working-in-the-open activities, will be published on this page as the project progresses. In the meantime, you can read the project application (Microsoft Word Doc) to find out more.

Project timeline

November 2021

The project is awarded £350,000 of funding through Round 5 of the Local Digital Fund to conduct a beta phase.

March 2022

The project team has just completed their second sprint and presented their achievements during a Show and Tell on Tuesday 1 March. Read more about their progress and watch a recording of the Show and Tell in this blog post.

During the second sprint, the team has focused on:

  • business analysis around the three priority service offers (Find my bin day, Request an Assisted Collection/Pullout, Subscribe to Garden Waste Collections)
  • completing a review of their user experience and user research and summarising the findings.

Their Technical Architect is leading work to define low-code enhancements and has completed the definition of user stories for the Case Management configuration’s Graphical User Interface (GUI).

On Wednesday 9 March, Mike Connell and Dr Gavin Beckett presented at Public Sector Insight Week. In the session, they gave an overview of how the Beta phase builds on earlier work and is exploring the use of an open-source digital platform — with low code configurable components — to develop user-centred digital waste services.

April-May 2022

On Tuesday 10 May the project team held their Sprint 7 Show and Tell, during which they presented:

  • a review of their user research and UX insights into the replace / request a new bin workflow
  • a demonstration of the subscribe to a garden waste collection service
  • a demonstration of the bin collection day widget

The partner councils have agreed that some of the current project underspend will be used to fund two additional sprints of work. The additional sprints (8 and 9) will run from Wednesday 11 May to Tuesday 7 June.

During Sprint 8, the project team will continue to discuss and agree on the proposal for their application for continuous funding, alongside the completion of their Theory of Change document.

As part of Digital Leaders Week 2022, Mike Connell (Chief Officer — Digital and Communications, Rugby Borough Council) is hosting a talk to tell the story of how the partners have come together to solve a shared problem.