This project, led by Newcastle City Council, is aiming to integrate the process of users submitting grant applications with back office systems to ensure a seamless, timely and efficient process.
There are a number of pain points within the Community Grants process, such as:
- No visibility of NCCs full grant provision
- Different methods of applying and processing used to manage the applications
- The methods are not based on user needs
- Applicants have no visibility of the stage of their application
- When not a manual process, different technologies are used but these are often legacy-based software and require technical workarounds/integration
- No validation for fraud, and the ability to audit is difficult
This project plans to:
- conduct user research with grant applicants and Newcastle City Council staff who work on community grants to identify their user needs and challenges with the current process
- design prototypes for the low code solution and test with users
- test the low code solution with users
- create a high-level roadmap for the future of community grants in Newcastle