Community Grants Service

Contents:

  1. Project outputs
  2. Timeline

This project, led by Newcastle City Council, is aiming to integrate the process of users submitting grant applications with back office systems to ensure a seamless, timely and efficient process.

There are a number of pain points within the Community Grants process, such as:

  • No visibility of NCCs full grant provision
  • Different methods of applying and processing used to manage the applications
  • The methods are not based on user needs
  • Applicants have no visibility of the stage of their application
  • When not a manual process, different technologies are used but these are often legacy-based software and require technical workarounds/integration
  • No validation for fraud, and the ability to audit is difficult

This project plans to:

  • conduct user research with grant applicants and Newcastle City Council staff who work on community grants to identify their user needs and challenges with the current process
  • design prototypes for the low code solution and test with users
  • test the low code solution with users
  • create a high-level roadmap for the future of community grants in Newcastle

Project outputs

The project’s final output, a report, covers their approach, user research, prototyping, user testing and more. Read the project report in Google Slides.

Downloads

We’re currently working on making all of our content accessible. If you cannot access this document, please email support@localdigital.gov.uk to receive them in an alternative format.

Project timeline

November 2021

The project is awarded £123,320 of funding through Round 5 of the Local Digital Fund to conduct an alpha phase.

December 2021

February 2022

April 2022

The project has come to the end of a 12-week alpha focused on meeting user needs relating to the community grant process while piloting the use of a low code platform.

Their final output, a project report, covers their approach, user research, prototyping, user testing and more. Read the project report.