South Kesteven District Council

Outcome of Expression of Interest: Not shortlisted

Several years ago all councils adopted a system to uniquely identify all properties using a UPRN. This has proved hugely useful in matching addresses across multiple systems.

The challenge we have is to find a solution to do the same for residents so we accurately create  single customer view with confidence that the information is correct.

  • Introduction to user research
  • Introduction to service design