Capturing board and qualitative data to establish resident priorities

Back to Digital Planning Programme Case Studies

Stevenage Borough Council partnered with Novoville to develop a digital platform that would better connect with their local community, council officers and elected representatives as part of their Co-operative Neighbourhoods Programme. Users were able to feed into engagement on neighbourhood plans across six areas.

Their live chat platform used natural language processing to gather and process responses and a dashboard enabled in-depth analysis and improved gathering of demographic information.

The adoption of these digital tools in collaboration with hybrid engagement resulted in significant improvements in community involvement and resource efficiency.

If you would like a plain text version of the below reports please email the team.