London Borough of Hackney

One of the key unmet needs across local authorities discovered in the alpha project was the ‘10,000ft problem’ – a way to give FOI teams a means of assessing their […]

London Borough of Hackney

During our previous project looking into better case management of FOI and SAR requests, we were approached by the MOJ about an open source correspondence tool that they developed and […]

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

Northumberland County Council

North of Tyne Councils have been struggling with the challenging process of FOI management. There is a considerable amount of manual work and paper processes involved which puts an added […]

London Borough of Hackney

In response to an earlier discovery process around Freedom of Information (FOI) requests and Subject Access Requests (SARs), Hackney made a set of process improvements, commissioned an open source service […]

London Borough of Waltham Forest

Problem Statement The Freedom of Information Act 2000 gives the UK public a ‘right of access’ to information held by public authorities including central government departments, Parliament, the armed forces, […]