Directory of services

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

NHS Choices estimate that over the next 17 years more than 16 million of us will be over the age of 65. With less money available and increasing demand, adult […]

The Local Authority works in partnership with other organisations to improve the resilience of Kent and to ensure a coordinated response to emergencies. Emergency planning should aim to prevent emergencies […]

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We […]

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners […]

Adult social care (ASC) is currently one of the most analogue and expensive services that councils deliver. The Care Act increased the pressure particularly around assessments and with an ageing […]

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the […]

The fundamental issue to address as part of the project is to produce a one-stop-shop of all services across the city. Currently there are multiple databases and multiple service providers, […]

By utilising physical and digital interactions to offer human-centred support before needs become critical we could save money on expensive high-need treatments and also ensure our population is happier, healthier […]

Local authorities have a duty to ensure that people can get the information and advice they need to make good decisions about care and support, including preventative measures such as […]

We want to discover how we reduce demand on the public sector by developing community led digital platforms to connect local people, to each other, activities, information and assets. The […]