Newcastle City Council
Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]
Department for Levelling Up, Housing and Communities
Laying the foundations for better local public services
Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]
Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]
Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]
Council Tax Support (CTS) is a discount thats treat as a benefit for application purposes. Each LA scheme & household contribution levels is different. Discussions within the wider council tax […]