Government, citizens and rights

The current processes around electoral registration and the annual canvass are both paper driven and resource intensive. As a result, these services are unnecessarily costly to run. The chance to […]

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]

Councils across the UK hold an incredible wealth of data but have been slow to mirror the private sector in optimising this data as a strategic and operational tool to […]

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England […]

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners […]

Across local government generally there’s a lack of skills in digital commissioning; recent engagements have evidenced gaps in understanding / knowledge on: how to most effectively use commercial agreements procurement […]

Local Government organisations use a broad range of website platforms to provide information and online services to local citizens and businesses.  Many of these platforms are limited by proprietary formats, […]

Citizens move home between different local authorities and as part of this process they are required to inform each local authority involved of changes required to the services they and […]

In response to an earlier discovery process around Freedom of Information (FOI) requests and Subject Access Requests (SARs), Hackney made a set of process improvements, commissioned an open source service […]

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the […]

Problem Statement The Freedom of Information Act 2000 gives the UK public a ‘right of access’ to information held by public authorities including central government departments, Parliament, the armed forces, […]

LAs should use GDS GaaP products; GOV.UK Pay has processed >£93m, yet LA adoption is slow to adopt with concerns about if GOV.UK Pay can be their sole e-payment system. […]

Suffolk County Council and our partners need to safeguard front line services by ensuring that we execute back office work in the most effective and efficient way possible.   We want […]

The fundamental issue to address as part of the project is to produce a one-stop-shop of all services across the city. Currently there are multiple databases and multiple service providers, […]

Many councils across the UK are finding that “inclusive growth” is a key philosophy for building better and more resilient communities. It is also widely understood that societal inequalities will […]

There has been a growth in the availability and use of AI Voice technology, e.g. Google Voice / Amazon Alexa, within the service industry, e.g. 1 in 10 British citizens now own […]

There are so many major open source products available but the vast majority of councils continue to spend hundreds of thousands of pounds on traditional services from the traditional companies […]

Problem Statement Evidence and agreement exists about the benefits and opportunities to be gained from sharing data between public sector organisations. NESTA, INVOLVE and others have completed work tackling the […]

North of Tyne would like to look at  the process of registering of births. There is a considerable amount of manual work and paper processes involved which puts an added […]

Working in partnership, all authorities have investigated options available and explored the benefits of adopting new approach for communication technologies, together with utilising the benefits of a partnership approach to […]