Government, citizens and rights

During the ideation stage of the discovery process, we formed the following statements:   Key questions/hypotheses:   How might we improve the security of data, to limit the risk of […]

Stevenage Borough Council and East Herts District Council run  shared ICT and Revenue and benefits partnership. At present many processes and information transfers within both organisations are a manual process.  […]

The alpha stage of the project will be the development of a digital planning tool (the Tool) which will be a live functional prototype based on Gateshead Council data to […]

Building on some of the successes of our previous Alpha phase project we plan to further develop our prototype Digital Data Protection Impact Assessment tool using the evidence base provided […]

One of the key unmet needs across local authorities discovered in the alpha project was the ‘10,000ft problem’ – a way to give FOI teams a means of assessing their […]

During our previous project looking into better case management of FOI and SAR requests, we were approached by the MOJ about an open source correspondence tool that they developed and […]

All local authorities need to manage their finances through income management (IM) and reconciliation processes: matching expected income against actual income allocating actual income to paying users’ accounts (for example, […]

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

Web site and service design is a resource intensive and costly exercise across local authorities. Many authorities lack resources to do the work in house, relying on third party suppliers […]

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

North of Tyne Councils have been struggling with the challenging process of FOI management. There is a considerable amount of manual work and paper processes involved which puts an added […]

We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of […]

The purpose of this project is to develop a repeatable methodology to build use cases to support the release of open data. The current method of releasing data, to meet […]

The ability to use data better has benefits for councils, their public sector partners, and citizens. However, as local government strives to make better use of data assets, issues of […]

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We […]

Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that […]

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]

The current processes around electoral registration and the annual canvass are both paper driven and resource intensive. As a result, these services are unnecessarily costly to run. The chance to […]

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]