UK Ministry of Housing, Communities and Local Government (MHCLG) 
‘Tell us once’ move in process
This discovery project explored the best way of allowing people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council […]
Central and other services
Digital data protection impact assessment (DPIA) tool
This Alpha aimed to create a universal and compliant Digital DPIA Tool to empower and support staff and support the generation of a privacy risk register. The aim was to […]
Better case management of FOI and SAR requests
This Alpha aimed to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs they have discovered, and understand […]
GOV.UK Pay as a viable alternative e-payment provider
This discovery aimed to explore how local authorities can make integration with GOV.UK Pay easier and reusable for everyone in local government. The GOV.UK Pay contract model is financially beneficial for local authorities however, […]
