Understand problems and refine your ideas

Make a detailed plan for your experiment so you know when and how it will happen, and who will be involved.

Learn how to improve your service by testing your assumptions and ideas through prototyping.

How to approach dealing with uncertainty and understanding the risks involved with change.

Discover cost-effective methods to gather user feedback, improve your services and processes.

Develop a deeper understanding of a problem and analyse its impact on service users.

Learn how to make a hypothesis to test an idea and resolve the root cause of a problem.