The SENA app uses council data sources with an algorithm to generate a vulnerability risk index that can detect potentially vulnerable citizens.
The project aims to reduce future demand on the public sector by taking proactive steps to manage risk in vulnerable households that have been impacted by COVID-19.
In phase one, the project tested different approaches to engaging with citizens, developed life journey maps, and tested their ‘life event risk scoring’ model.
In phase two, the project co-designed a system approach to pro-actively engaging with citizens to help them handle any issues. The team worked with partners in the community sector (and citizens) to create a service blueprint, service architecture and development backlog, for an app that will provide recommendations to help support citizens and create a seamless process for referring citizens to community organisations.
The project was previously called Vulnerability Risk Index, which was also led by Huntingdonshire District Council.
In its first phase, the project formed a partnership with the SAVVI project, as there was significant overlap between the two projects. They split the allotted £110,000 funding from the C-19 Challenge in August 2020 between them.