Taxi drivers and companies require a licence to operate. To acquire and retain their licences they need to know what information to provide and when, to ensure the licences they hold remain valid and lawful. Licence holders interact with these processes intermittently and struggle to take appropriate action independently and at the right time.
Licensing staff meet this need by contacting licence holders, by phone or email, to notify them when information or tasks are due. This situation has challenges in communication and invariably leads to errors, lost time and frustration for both licence holders and licensing teams. In acute cases this can result in taxi drivers unable to work.
Research shows that licence holders expect all this to be possible online but no collaborator has found a viable market solution to meet this need.
This alpha project, led by Rushmoor Borough Council, will test a prototype licensing service to see if it meets user needs and is scalable.