The aim of this Beta project was to develop a platform that enables field workers, including Caretakers and Rent Collection Officers, to capture data to present casework in a consistent format, and the ability to assign ‘risk markers’ to people or places.
Birmingham has over 3000 staff who can be categorised as field workers, whose duties involve meeting residents and managing council properties and services. Each planned visit requires access to sensitive information held on a variety of databases, such as Northgate Housing. Being able to access this information securely on a mobile device enables an efficient use of staff time.
This project also sought to address another key concern for managers and field workers, risk and risk marking. To ensure the risk marking worked effectively, it needed to be contextualised, location specific, up-to-date and accessible in the field, with the ability to update it in real time.
After extensive user acceptance testing in December 2022, myself (Tom Lowndes) and Dan Jones, Local Digital’s Digital Content Producer, visited Birmingham to document the delivery of these new features. A video case study will be made available in February.
2023 sees the team roll the application out across other business lines in Birmingham City Council and promote the tool in the Microsoft application repository. They are now considering an application for public Beta funding via the Continuous Funding Model to continue the progress of this project.