Housing advice can drastically reduce homelessness but there are challenges to providing accessible advice, managing casework and identifying people at risk.
This is an increasing problem with 74,320 households in England becoming homeless or at imminent risk of becoming homeless between January and March 2022—a rise of 11%, and a 5% rise on the same period last year. The London Borough of Newham had a 16% increase in approaches and an 8% increase in acceptances between 2021/2022 to 2022/2023.
This discovery project aims to prevent homelessness and improve user experience by exploring:
- contributors to homelessness
- user needs for tailored advice and support
- how to identify ways to share data to identify early prevention opportunities
- solutions needed to manage end-to-end casework