Improving housing advice services to prevent homelessness


  1. Project timeline

Housing advice can drastically reduce homelessness but there are challenges to providing accessible advice, managing casework and identifying people at risk. 

This is an increasing problem with 74,320 households in England becoming homeless or at imminent risk of becoming homeless between January and March 2022a rise of 11%, and a 5% rise on the same period last year. The London Borough of Newham had a 16% increase in approaches and an 8% increase in acceptances between 2021/2022 to 2022/2023.

This discovery project aims to prevent homelessness and improve user experience by exploring:

  • contributors to homelessness
  • user needs for tailored advice and support
  • how to identify ways to share data to identify early prevention opportunities
  • solutions needed to manage end-to-end casework

Project timeline

March 2023

The project is awarded £100,000 in funding through Round 6 of the Local Digital Fund to begin a discovery phase.

April 2023

The project team recently attended the Local Digital Round 6 welcome event to learn more about ways of working. They have also drafted a procurement specification for a supplier to carry out the discovery, which will be finalised with the project partners.

May 2023

The team has created a Microsoft Teams site where they can collaborate with external project team members, and have scheduled a meeting to agree on roles and responsibilities. The final draft of requirements and specifications has been published on the CCS Contract Award Service.