All councils are facing the challenge of encouraging residents to transact online, however, this is a more prominent issue in areas where there is increased digital exclusion.
This discovery, led by South Ribble Borough Council, will conduct an investigation into the requirements needed for residents to access council services, with the aim of streamlining or removing unnecessary sign-in requirements.
Both councils and residents will benefit from this project, as an increase in the number of online transactions will reduce the number of face-to-face, telephone and email interactions.
As a result, this will allow council officers more time to provide face-to-face and telephone resources for those who are vulnerable or have complex needs.
This transition to online interaction will also improve digital inclusivity across the area.