Hundreds of organisations provide services to a ‘place’, such as public services, commissioned services, registered services, voluntary/community groups, and commercial services.
A person with a ‘need’ may have difficulty in finding the right services; indeed practitioners supporting vulnerable groups can also struggle to know what service provision is available.
Some ‘needs’ are straight-forward, such as removing an old fridge, whereas others may suggest a programme of activity and interventions such as
- preventing homelessness
We would like to discover
- what are the geographic, social, and financial barriers to accessing digital public services;
- how customers and practitioners would prefer to find the right services to meet a need;
- existing types of service directories e.g.
- Children’s/Family Services
- Personalisation/Social Care
- what standards and APIs could be used to pull these together – e.g.
- The LGA’s ‘Needs to Service’ ontology and vocabularies
- Local Links
- how to maintain quality, perhaps with customer feedback, or a ‘gatekeeper’ role.
- efficiencies and improved outcomes from enabling apps and portals to discover local services.
We would expect to engage with
- The LGA
- The Future City Catapult
- Our local CAB
- Suppliers of Service Register products and services
- Digital leadership training (for council leaders, service managers or senior executives)
- Introduction to user research
- Introduction to service design
- Agile for teams