Sedgemoor District Council

APIs for Revs and Bens

Sedgemoor, and Calderdale are the only two councils in England who operate an in-house ‘Revs and Bens’ system. At Sedgemoor, we intend to re-invent our system onto a modern platform during 18/19 so that customers can serve themselves, where currently there is unnecessary back-office administration.

We would like to discover

• which ‘revs and bens’ processes customers want to access as self-service automated digital services;
• which of those could be automated and which APIs would be necessary;
• the potential improved customer experience when accessing a Revs and Bens service supported by these APIs;
• the potential impact and savings for a Revs and Bens department
• how those APIs could fit with other digital components and platforms;
• how existing and potential suppliers of ‘Revs and Bens’ systems would embrace a standard set of APIs;
• how councils may be presented with new choices to fulfil Revs and Bens functions;
• the applicability of existing data standards for ‘Revs and Bens’.

As the two councils are not aligned to a proprietary provider of Revs and Bens solutions, we can bring an independent exploration of the opportunity, while engaging with

• MHCLG, DWP
• TechUK
• the three existing suppliers of back-office solutions.