Rushmoor Borough Council

Following from a recent procurement exercise regarding the councils waste collection services a provider was selected and their services rolled out. During the procurement exercise there were potential additional benefits identified which included integration work as well as developing a new customer facing online portal. In this project we want to develop and deliver the portal as a framework which can then be adopted to roll out other additional online council services.

The integration work has been completed which consisted of the Love Rushmoor mobile app for our customers as well as our document management system. Now only the customer portal is remaining. This portal will allow for scheduling of services, creation of contracts and taking payments for services rendered. During 2018, the council commissioned a customer experience consultancy, which identified the need to improve and modernise a range of council services.  This then lead to develop a customer portal solution which can also allow for other council services to be booked, changed and viewed.

Rushmoor is planning to collaborate with Basingstoke, Surrey Heath and a number of other Hampshire & Berkshire authorities to investigate which of their services this new portal framework could potentially benefit.

Discovery evidence

During the procurement exercise, Rushmoor fully evaluated the end to end proposed solution by the provider and identified the potential for integrations. This discovery phase, which included consultation with customers & IT partners that then lead to the proposed integrations as mentioned above as well as laying the foundation for future development i.e. the customer facing portal.