Pendle Borough Council
The EU Directive on the Accessibility of Websites and Mobile Applications requires us to make sure our websites and mobile apps meet common accessibility standards. A timetable of compliance for the new regulations means that all public sector websites must conform by 23 September 2020 and all mobile apps must conform by 23 June 2021.
Having started the preliminary work to look at what we need to do to meet the requirements of the EU Directive, we have realised that our available resource could be challenged.
We feel that other smaller authorities will face the same resource challenges and so believe that working with other similar authorities will create a resource pool and enable us all to work collectively, sharing experiences, knowledge and creating a standard that can be rolled out nationally.
We want to explore cost effective ways of ensuring that our website meets these new regulations in the required timescale.
We want to work with other councils and potentially training companies to deliver a set of standardised templates. This could include a central bank of resources. This will save individual Councils time and effort in interpreting the WCAG Guidelines and enable them to use their resources efficiently and effective, ensuring that they meet the deadlines they required. This will have an impact on customers with specific access needs, ensuring that a larger volume of councils meet the requirement, thus providing a better customer service.
We are happy for the project to identify potential partners for us.
- Introduction to user research
- Introduction to service design
- Agile for teams
1 thought on “Pendle Borough Council”
As Digital Transformation Officer, Chorley Council:
Chorley Council’s Digital Strategy outlines our aim to provide the highest quality, customer focused digital services and maximise our use of technology to help us work more efficiently and deliver more for our residents.
We aim to transform the way residents access information and services from the Council, enabling people to access services at a time and a place that suits them.
One project that is part of this work is a review and refresh of the Council’s website.
The website will be easy to use, accessible and secure. Information will be up to date and content will change regularly and finally the website will be responsive to different devices and screen sizes.
As another Lancashire authority we feel working together on this project would be beneficial to us both.
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