Digital By Default – Consent
By exploring ways in which the organisation can gain service user consent to digital contact by default, either through interactions with Customer Access or via online interactions, we can reduce the dependency upon paper correspondence. to get to a position where we are able to capture contact preferences at the outset of a contact or transaction and have those preferences automatically feed through to all associated systems where service user’s details are stored, we would dramatically reduce the volumes of print and postage required as an authority. In the current year we are expecting to print and despatch approximate total of 430,000 letters, many of which could be sent via digital means instead.
- Digital leadership training (for council leaders, service managers or senior executives)
- Digital and agile awareness
- Introduction to service design
- Agile for teams