Elmbridge Borough Council

Outcome of Expression of Interest: Not shortlisted

Councils are under increasing pressure to work flexibly, reduce costs and provide faster responses to customers. Although many councils focus on improving their digital external offering for customers (e.g. webforms), often back office processes lag behind and responses to customers are held up by manual processing, and enquiries being passed between departments and officers. In departments where officers make site visits often notes are bought back on paper and typed up by admin staff, delaying the response to the customer. Often processes are limited by the functionality and integrations (or lack of!) between legacy software.

We would like to research the true cost of these processes by mapping out current processes, and researching the appetite for training and knowledge sharing between councils on the use of low code platforms (e.g. Microsoft PowerApps) to quickly develop mobile working solutions that could be shared across councils.

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Introduction to user research
  • Introduction to service design
  • Introduction to digital business analysis