Buckinghamshire County Council

Outcome of Expression of Interest: Invited to apply

The council needs to make significant savings in the running of its household waste and recycling centres. There is an opportunity to reduce the costs of the service by £800,000 by charging for recycling non-statutory waste.

We have not decided how charges will be collected at recycling centres. Current waste charging systems in use at other councils include:

  • Meet & greet staff
  • Online permits & pre-payment
  • Fast payment methods e.g. contactless

This discovery (and prototyping) project will help us understand how best to meet the needs of our users and design a service that makes it easy to know what you can recycle, where you can recycle it and if there are any charges to pay. The discovery will also explore the best options for managing users of the service from outside of the county. The council is consulting https://www.buckscc.gov.uk/services/waste-and-recycling/hrc-service-review/ on a range of options that could include permits to prove residency and/or charging for non-Buckinghamshire residents.

We are keen to explore how we might integrate the design of any digital service with the GDS Pay and Notify platforms. This may also include exploring the integration between payment platforms and legacy ERP systems.

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Introduction to user research
  • Introduction to service design
  • Introduction to product management