Revenue and benefits

TellJO is a digital self-assessment sent out by a local authority to its customers, enabling the local authority to proactively identify and engage with their vulnerable citizens at pre-crisis. The […]

This alpha will explore and test the hypotheses that a digital triage tool, combining a best of breed web app with carefully constructed animations will enable clients, and their immediate […]

All local authorities need to manage their finances through income management (IM) and reconciliation processes: matching expected income against actual income allocating actual income to paying users’ accounts (for example, […]

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

Loneliness is a universal public health issue that   impacts health and wellbeing (Nyqvist et al., 2016) and generates more demand for social care and health services. The problem that […]

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]

We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of […]

The majority of IT enhancements to business area improvements do not significantly consider the impact to Income Management and Finance Systems. All too often these areas end up with supplementary reports […]

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]

Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that […]

This project aims to address rising homelessness affecting councils across the UK. We would like to see how this can be controlled and prevented through early intervention. Our vision is […]

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ […]

Councils across the UK hold an incredible wealth of data but have been slow to mirror the private sector in optimising this data as a strategic and operational tool to […]

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England […]

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners […]

Council Tax Support (CTS) is a discount thats treat as a benefit for application purposes. Each LA scheme & household contribution levels is different. Discussions within the wider council tax […]

Across local government generally there’s a lack of skills in digital commissioning; recent engagements have evidenced gaps in understanding / knowledge on: how to most effectively use commercial agreements procurement […]

Local Government organisations use a broad range of website platforms to provide information and online services to local citizens and businesses.  Many of these platforms are limited by proprietary formats, […]