Laying the foundations for better local public services
Digital and cyber leadership during transition
Research by the Local Government Association (LGA) is clear that strong, early and visible leadership is one of the biggest success factors for local government reorganisation (LGR). A lack of leadership represents a clear risk to delivery.
LGR places significant demands on digital and cyber leadership. New organisations must operate safely from day one, while at the same time planning for several years of transformation.
Councils that have been through LGR have highlighted the importance of Digital, Data and Technology (DDaT) leadership as part of delivering LGR. This is also stated in the Blueprint for Modern Digital Government.
Wider senior leadership support across the council is key to setting the ambition and culture for the new unitary authority’s digital agenda.
A key lesson is the need for pragmatic, decisive leadership and space for open conversations about the future vision, especially for technology. Without early discussions about what the future should look like beyond just ‘safe and legal’ requirements, it becomes difficult to engage people or design the right structures for the new organisation. The absence of clear leadership and future-focused dialogue makes it much harder to plan effectively and bring others along on the journey. If I had my time again, having some thought about what we think that new organisation might look like from a technology and data perspective might be helpful.
James Ailward, Head of IT Operations, Dorset Council
I can’t stress enough the importance of blogging and communities of practice to share experiences openly, as so many of us in DDaT will be going through the LGR challenge. Being transparent about our activities aligns with the principles of the Local Digital Declaration. Embracing open communication and blogging should be a priority right from the start.
Dave Richardson, ICT and Digital Services Business Manager, Newark and Sherwood District Council
The first 100 days: a practical guide for digital and cyber leaders in LGR
This guide is designed for chief information officers, chief data officers, heads of digital, technology or cyber taking on leadership roles during reorganisation.
It is based on:
high uncertainty
mixed expectations
intense delivery pressure
The aim is to establish control, confidence and direction.
The LGA has also produced a list of ten essential workforce considerations for LGR, a series of high-level, user friendly prompts and handy resources on key things to think about in planning and managing workforce changes during LGR.
Your focus
Understand the landscape
Reduce immediate risk
Build credibility
What to do
Confirm who is accountable for digital and cyber decisions
Review day one readiness and known risks
Understand identity, access, networks and critical systems
Check cyber posture and incident response arrangements
Meet service, finance, HR, legal and resilience leads
Listen more than you talk
What good looks like
You can explain, in plain English, how services stay running
identify cyber risks that could disrupt essential services
improve resilience to potential cyber attacks
know what areas to prioritise though actionable recommendations, so you spend time and money more efficiently
embed a culture of cyber security across your organisation
Keep the narrative simple and consistent
One phrase helped us stay aligned: ‘do it one way and do it once’. In a complex reorganisation, clarity matters more than cleverness. A simple, shared message reduced confusion, duplication and second-guessing, especially when emotions were running high.
Madeline Hoskin, Assistant Director for Technology, North Yorkshire Council
Your focus
Turn complexity into clarity
Make decisions visible
Stabilise demand
What to do
Establish or reset regular digital and cyber governance forums
Agree architectural and cyber principles
Baseline systems, contracts and data at a high level
Introduce simple prioritisation tools
Redefine ‘business as usual’ during transition
Communicate regularly with all council staff
Ensure lines of communication remain open with senior leaders
What good looks like
Decisions are being made more consistently
Teams understand what is in and out of scope
Pressure for unsafe shortcuts reduces
Your focus
Look beyond day one
Shape the future council
Secure capability
What to do
Start the longer-term integration and transformation conversation
Outline a realistic 3 to 5-year technology and cyber direction
Identify where investment is needed to get benefits
Protect critical roles and skills
Be honest about savings, timescales and costs
Align digital ambition with organisational priorities
What good looks like
Leaders understand that day one is a foundation, not an endpoint
There is clear progress
Digital and cyber are seen as strategic enablers, not blockers
Trying to redesign everything immediately
Delaying difficult conversations about risk or cost
Treating cyber as a technical detail
Allowing day one delivery to crowd out future thinking
Losing experienced staff through uncertainty
Making decisions without service involvement
Creating a target operating model
Creating a target operating model (TOM) acted as a vital compass helping the new council (formed from one county council and four districts) to navigate financial pressures and foster a new shared culture focused on delivering better resident outcomes including ‘digital by choice’ services. It described how the new council would work, innovate and challenge itself to achieve its strategic goals. The TOM would be dynamic and used continuously to steer decision-making and design services across the organisation. The immediate benefit has been the high level of senior buy-in. Elected members now regularly quote the TOM in executive meetings to support proposals, showing its essential for driving strategy. This top-level endorsement is crucial for embedding the model within the council’s culture.
Somerset Council
Read more about Somerset Council’s target operating model.