This project aimed to develop a platform that enables tasks and requests logged online by customers to route directly to officers in the field.
Their Beta tool was built via their Microsoft Power BI team and Colchester were able to work with two neighbouring authorities, Maldon and Tendring District Councils in order to rapidly test and potentially scale.
The team were faced with multiple challenges including how to locate rural incidents, uploading evidence to cases whilst out of 5G connectivity and how accessibility was impacted by weather and light conditions. Colchester were also reliant on their team to deliver this project against a deadline and were hit hard by illness caused by a spike in COVID-19 cases.
This didn’t stop the team developing, testing and launching the new features and they are now in the active stage of working with Microsoft to share this application across other local authority users.
Watch our video case study of Colchester’s Task Smart app: