Task management tool for neighbourhood services staff


  1. Timeline

This project, led by Colchester Borough Council, will develop a platform to enable tasks and requests logged online by customers to route directly to officers in the field.

More information, including outputs and working-in-the-open activities, will be published on this page as the project progresses. In the meantime, you can read the project application (Microsoft Word Doc) to find out more.

Project timeline

November 2021

The project is awarded £286,000 of funding through Round 5 of the Local Digital Fund to conduct a beta phase.

February 2022

February 2022

May 2022

The team is now eight weeks away from delivering the first release of the Task Smart App. They are working hard on finishing off the location and mapping parts of the app and are excited to get them in front of users at the end of the month for the next round of user testing.

They have also worked with the partner consultants at Foundation SP to package the app using environment variables, so that organisations using the app will find it simple to set up the back-end in their own environments. This promises to make something complex and time-consuming much quicker and simpler.

They’re also making good progress on supporting the use of the app in places with no network connectivity. Their users will be using the app out in the field on their mobile devices and, as they cover a large geographical area, there will be times where they do not have signal.

The three local authorities working on this project — Colchester, Malden and Tendring — have designed and implemented a virtual centre of excellence, where all the developers across the authorities take part in specific training on MS products. This is proving effective in mitigating the effects of stretched resourcing, which is a common problem amongst local authority software development teams.

Using the MS suite for low code in development has many advantages but also some constrictions. The team are committed to documenting and sharing them at their regular Show and Tells. Watch the project’s latest Show and Tell video.

The new features of Task Smart app will be deployed over the summer.