This project, led by Barnsley Metropolitan Council, aims to open up a back office Income Management System (IMS) built by Barnsley Council to other local authorities, and the private and public sectors. The new IMS will provide:
- a better experience for those who use and deliver payment and income services by designing a user-centred service that meets their needs
- value for money: demonstrating that councils can save money and run more efficient processes by adopting the future service
- open by design: sharing an open, configurable, cloud hosted system with a flexible support model that councils can absorb
- collaboration: working with local authorities and potential support providers to design a good local government service
The development of LocalGov IMS has been a collaborative and user-centred endeavour from its inception. The project has been led by Barnsley Metropolitan Borough Council in collaboration with Dorset County Council, Huntingdonshire District Council and the London Borough of Lewisham. The Councils are supported by their delivery partner, dxw.
The beta delivery phase of the project has been split into two parts. Part one has focused on the development of the open-source codebase. During this work, the project team has met with representatives from several local authorities to understand their needs and to conduct user testing.
Feedback from user research makes it clear that the LocalGov IMS will have to meet the needs of two audiences; councils who can implement and support the LocalGov IMS themselves, and councils who do not have in-house capacity to run an open-source IMS.
To address this need, the second part of the beta will focus on the design and delivery of a supported version of the LocalGov IMS.
If you represent a local authority and wish to follow the progress of the LocalGov IMS project, to engage or collaborate with the project team, please visit localgovims.digital.
Project presentation at Digital Leaders week 2021