Using kindness, innovation and technology to strengthen the Wigan community

At this collaborative open day, Wigan Council discusses how the council is reimagining public services, finding solutions to legacy systems (using it as an opportunity to innovate), and creating a digitally inclusive environment for residents.

The open day is an opportunity to collaborate with other senior leaders in Local Government.

Since using an agile approach and the Jadu Digital Platform Wigan has seen:

– A total of savings of £170m across the council to date
– Savings across services including ‘Highways’ – saving £100K per year for this service alone
– Innovation award nominations including for the Highways Customer Engagement Transformation Project
– Further financial investment in digital to empower community connections
– The ability to respond quickly to crises, including during the pandemic
– Permission to continue to innovate to help fundamental digital transformation

The Open Day will consist of:

– Introduction to Wigan’s strategy ‘The Deal’ presented by Senior Leaders and Council Members
– Overview of an agile approach to digital transformation
– Finding solutions to legacy systems
– How to create a digitally inclusive community
– Demonstration of the latest services/use cases implemented at Wigan using Jadu Connect (including damp and mould, member enquiries and highways services)
– Connected communities workshop
– Innovation, and what’s next on the digital landscape
– Networking with other senior digital leaders
– Q&A session with Wigan’s digital team

Who is the Open Day for?

– CIO, Senior Leaders, Service Heads
– Customer Services Managers
– Digital and Transformation Managers


– Councillor Nazia Rehman, Wigan Council
– Alison Mckenzie-Folan: CEO , Wigan Council
– James Winterbottom: Director of Digital, Leisure and Wellbeing, Wigan Council
– Tracey Boffey: Service Manager, Web Digital Development and Innovation, Wigan Council
– Amanda Litherland, Business Partner Web, Online Services and Inclusion
– Paul Banks, Assistant Business Partner, Wigan Council
– Kayley Hughes, Online Services Development Officer, Wigan Council
– Sam Cross, Business Manager – Highways & Network Management, Wigan Council
– Suraj Kika, Jadu CEO

Lunch is included, as well as tea, coffee and cake throughout the morning.

Limited places available.