Outcome based health and care services are nationally accepted as an aspiration and highly encouraged in the Care Act legislation and guidance. They offer benefits to the range of stakeholders:
- Service users and their families- Helping people to live at home
- Care Workers – higher job satisfaction
- Commissioners – Relieving stressed council budgets
- Providers – a more economically sustainable model
Our recent work shows a powerful business case based on reducing demand. For example, in one County we have calculated that simply improving the independence of a “maintenance” group of service users could save over £2 million per annum in home care costs.
However, realisation involves a major shift in the way all practitioners and stakeholders work.
This Discovery will:
- Providing a foundation for an outcome based operating model
- Provide clear evidence of improved independence and well being
- Identify the training and culture change requirements
- Identify the cohort of users and change agents who can support transformation
- Demonstrate reductions in care costs and an effective payment mechanism
- Use of modern technology to support and enable the transformation
- Publish the findings regarding technology and processes, usable by every other local authority
- Introduction to service design