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Laying the foundations for better local public services

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South Kesteven District Council

Outcome of Expression of Interest: Not shortlisted

Applicant details

Project title: User unique identifier

Current stage: Discovery

Partners involved: Rutland County Council

Several years ago all councils adopted a system to uniquely identify all properties using a UPRN. This has proved hugely useful in matching addresses across multiple systems.

The challenge we have is to find a solution to do the same for residents so we accurately create  single customer view with confidence that the information is correct.

  • Introduction to user research
  • Introduction to service design