Newcastle-under-Lyme Borough Council

Outcome of Expression of Interest: Not shortlisted

Licensing is a complex service with many integrations, booking of appointments, verification of documents, checks to DVLA, payments etc. We would like to map out the user journeys and identify integration opportunities and solutions to make the user journey seamless and prototype and test with real users



  • Digital leadership training (for council leaders, service managers or senior executives)
  • Introduction to service design
  • Introduction to delivery management
  • Introduction to product management