Newcastle-under-Lyme Borough Council

Outcome of Expression of Interest: Not shortlisted

Applicant details

Project title: Service design: Licencing

Current stage: Discovery

Partners involved: Stoke-on-Trent City Council, Lichfield District Council

Discovery summary

Licensing is a complex service with many integrations, booking of appointments, verification of documents, checks to DVLA, payments etc. We would like to map out the user journeys and identify integration opportunities and solutions to make the user journey seamless and prototype and test with real users

Training requests

Digital leadership training (for council leaders, service managers or senior executives)
Introduction to service design
Introduction to delivery management
Introduction to product management