London Borough of Waltham Forest

Outcome of Expression of Interest: Not shortlisted

Social Care and Housing Data Correlation

As all other Councils, Waltham Forest holds an enormous amount of data about our social care and social housing work. We have been running a pilot with Amazon Web Services and Cloudwick to see how we can use this data to plan our services better. We found:

  • Correlation between social housing customers and families being helped with social care. Specific areas where this is more prevalent in the borough.
  • It may be possible to enhance our quality assurance by applying machine learning from past case notes.
  • Using Cloud technology we can link to legacy systems and analyse data securely, quickly and efficiently.

We will build on this to:

  • Create reusable dashboards which show correlations between Housing and Social Care data and can be actively used by operational managers across to re-plan their services in order to intervene earlier in cases which typically required more intervention.
  • Create at least one operational use case where machine learning can be used to actively quality assure social care / housing decisions to ensure a fair outcome.

We will partner with the London Borough of Hackney so that this capability will be reusable across Councils once developed.

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Digital and agile awareness
  • Introduction to user research
  • Introduction to digital business analysis