London Borough of Harrow

Outcome of Expression of Interest: Not shortlisted

Harrow Council has pushed Housing Benefit applications online enabling information to populate workflow and line-of-business systems reducing staff resource requirements.

If granted this discovery grant, we would work with neighbouring boroughs (or pan London) to replicate this functionality with Planning Applications.

Although a number of applications are submitted digitally, many are sent via paper application or email whereby indexing and vetting are a manual process.  Digital submissions will enable us to process these applications more effectively not only reducing cost but also speeding up the planning process for the customer.


  • Digital leadership training (for council leaders, service managers or senior executives)
  • Introduction to user research
  • Introduction to service design
  • Introduction to digital business analysis