Kirklees Borough Council
A common challenge across government is how we modernise our services to meet the digital demands of our citizens in ways that are in-line with many private sector industry leaders.
The proposed solution is to create a fully automated service for the processing of Council Tax and Business Rates transactions, designed around the needs and expectations of citizens, and through end-to-end automation, to remove the delay and cost associated with manual intervention.
Key functionality will include:
- Faster processing times
- Reduction in manual workload, allowing staff to be aligned to higher value activities
- Simplified application processes
- Fields auto-populated using data from citizen account
- Access to progress/status tracking
Discovery will include working with Hambleton DC and existing suppliers to create re-usable processes and forms that will be made available to other councils through our existing account services provider who supply 30%(100+) of all UK councils
- Digital leadership training (for council leaders, service managers or senior executives)
- Digital and agile awareness
- Introduction to user research
- Introduction to service design
- Introduction to delivery management
- Introduction to product management
- Introduction to digital business analysis
- Agile for teams