Canterbury City Council

Outcome of Expression of Interest: Not shortlisted

The concern:

Councils hold enormous amounts of data that is underutilised and inaccessible to internal and external customers. Services have access to business intelligence data but are unable to effectively use it to manage performance and plan service delivery.


The question:

Are services better able to use business intelligence and AI to better plan the effective and efficient delivery of services and monitor the impact and performance of those services on the local area?


The as is:

We don’t consistently publish open source data. We operate multiple systems to manage casework and store data but have difficulty publishing this in a user-friendly way making it accessible to all. We publish data in various formats.


Discovery needed:

The discovery will review the effectiveness of the as-is.  Can councils use data in its current form to predict trends and forecast accurately in order to prioritise resource deployment whilst helping to drive improved performance and deliver better services?


The discovery phase will engage with internal and external customers to understand what data they can gather and how this can be manipulated. The discovery will also look at ways to UX/UI can be used in the displaying the data.

  • Introduction to user research
  • Introduction to service design
  • Introduction to delivery management
  • Agile for teams

Other training requests

We presume that to deliver the Discovery phase we will require the following skills: User research Business/Data Analysis Service Design Project Delivery / Agile We have secured some internal resources for the project, including a project manager, UX/UI researcher, delivery manager and data scientists. However, as the project team is being put together right now, we would benefit from the following training from MHCLG: Agile training for the whole team (preferably on site) An advanced course of user research and service design and delivery management