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Bromsgrove District Council

Outcome of Expression of Interest: Invited to apply

Applicant details

Project title: Benefits applications, chatbots, AI and IVR

Current stage: Discovery

Partners involved: Filter on 'chatbots' or 'artificial intelligence and robotic process automation' theme to see potential partners

We would like to understand how Chatbots, Atrificial Intelligence and IVR  can, together, assist with the Benefits Application process for our Citizens by reducing the process time and accuracy. In addition we would expect the successful delivery of this type of technology to reduce costs in resourcing this activity on an on-going basis, whilst also extending the service beyond normal office hours.

  • Digital and agile awareness
  • Introduction to product management
  • Introduction to digital business analysis
  • Agile for teams